Shipping policy

Shipping Policy

Last updated: 20 July 2026

1. How Our Prints Are Made & Shipped

All prints are custom-made to order by our print fulfilment partner, Gelato, and shipped directly to you. Because each item is produced on demand, please allow time for both production and delivery.

2. Production Time

  • Orders are submitted to our print partner within 1–2 business days of payment confirmation
  • Production typically takes 3–7 business days
  • You will receive a shipping confirmation email with tracking details once your order has been dispatched

3. Delivery Timeframes

Delivery times are estimates only and begin after production is complete:

  • Australia: 3–7 business days
  • International: 7–21 business days depending on destination

Delays may occur during peak periods (e.g. Christmas, public holidays) or due to circumstances outside our control.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and order size. Any applicable costs will be displayed before you complete your purchase.

5. International Orders

  • We ship to most countries worldwide
  • International customers are responsible for any customs duties, import taxes, or feescharged by their country upon delivery — these are not included in our prices
  • Southern Sky Gallery has no control over customs processing times or charges

6. Tracking Your Order

Once your order has been dispatched, you will receive an email with a tracking number. You can use this to monitor your delivery through the carrier's website.

7. Damaged or Lost Orders

If your order arrives damaged, please contact us within 14 days of delivery with your order number and photos of the damage. We will arrange a reprint or refund at our discretion.

If your order appears lost in transit, please contact us and we will investigate with our fulfilment partner.

8. Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately — we may be able to update it before production begins.

9. Contact

For any shipping enquiries, please reach out via the contact form on our website.