Refund policy
Last updated: 3 November 2026
Every Southern Sky Gallery print is made to order just for you by our print partner, Gelato. Because each piece is produced on demand, we do not accept returns or offer refunds for change of mind, including choosing the wrong size or material. Please check the material and size details before ordering, and contact us if you would like help choosing.
Damaged, faulty or incorrect orders
If your print arrives damaged, has a print defect or quality issue, or is not the item, size or material you ordered, we will make it right with a free reprint or a full refund.
- Contact us within 30 days of delivery at SouthernSkyGallery@icloud.com
- Include your order number and clear photos of the issue, including the packaging if it was damaged in transit
- You do not need to send the print back unless we ask you to
We will reply within 2 business days. Approved refunds are returned to your original payment method, and your bank may take a few more days to process them.
Cancellations
If you need to cancel or change an order, email us as soon as possible. We can usually change or cancel an order within 24 hours of purchase, before it goes into production.
Your rights under Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
European Union customers
If your order is shipped to the European Union, you may have additional cancellation rights under local law, which this policy does not limit.